The IPTV box will either be installed via your own router or through a WiFi adapter (Dongle)
If you have your own router connected to a telephone line, a LAN (internet) cable will be installed from your router to your IPTV box.
The connectors at each end of the cable should be inserted correctly at the router and IPTV box ports
If they are not inserted correctly a message 'page loading error' will appear on your TV screen.
This message will appear also if you have an problem with the internet ...
LAN (internet) cable connection......
At the rear of the box you will see the LAN cable connected to the LAN Port the other end to your Router port.
On each side of the Port there is a light Orange & Green, they should be on. The Green confirms that you have established a connection with your Router and the Orange will be flashing if you have a connection to the remote server (Portal) via the Internet.
If the Orange is Off/On static then you are not connected to the Internet through your Router.
Check on the screen to see if your router has given the box your IP Address from the Router, if it is there try re-booting your Router.
Check and/or replace the LAN cable and try re-booting the box or follow the instructions on the screen
If you still cannot connect then see above/contact your Internet Service Provider (ISP)
We have never had a faulty box so the chances are the fault is with your Router/Cable/ Internet Provider even if you can get on the Internet using other devices.
Below you will see the various connection for the IPTV box
Ethernet Link: Off. your LAN cable is disconnected, check at the rear of the Box and the Router
Ethernet Link: On. You are connected to your Router
IP = " " you have not established a link to your ISP ( Internet Service Privider) re-boot your Router
IP = ( You have the IP address inserted here) You are connected to your Router and there is a connection to your ISP but there is no connection via the Internet to the remote TV server (Portal) Again try re.booting the Router and /or contact your ISP.
Through a WiFi adapter
You will need to have this setup see "Setting up Internet Connection using WiFi Dongle"
If the problem persists contact your Internet Service Provider (your other computers may work, remember you need a minimum speed of 2 Mbps
for the box to work)
WiFi Connection : Off. You have no WiFi connection to your Router, remove the WiFi adapter from the rear of the box, re-insert and try again.
WiFi connection: On. You are connected to your Router, try rebooting your Router and/or contact your service provi
IP = " " You have not established a link to your ISP ( Internet Service Privider) re-boot your Router
IP = (You have the IP address inserted here) You are connected to your Router and there is a connection to your ISP but there is no connection via the Internet to the remove TV server (Portal) Again try re.booting the Router and /or contact your ISP.
Red Button = Try again
Green Button = Reload The Portal Service
Blue Button takes you to the Service Menu ( labelled "SET" on later model remote controls)
Here you can set up the Network connections.